Links

Mystery Shopping
Conceptaudits

Kundsynpunkter.com

Telephone recordings

Carservice tests

Webshopping tests

Age controls

B2B audits

Quality development
program

The incentive program

Books about
Mystery Shopping

Welcome to
Veronica Boxberg Karlsson

My vision:
To help organisations with continuous improvements and Better Business for customers, companies and employees!

 
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Contact info >
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Concepts >
Presentations >
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Books >
Awards >
References >
News!
Tourist in Europe measures the service level at destinations >
SSQ Award accredited by HOTREC >
Hotel Diplomat winner of SSQ Award 2011 >
The book about Mystery Shopping >
Dismotivated employees - the leaders responsibility - book with tips >
The Smiling Report 2012>

MSPA is the world's trade organisation
for Mystery Shopping. Veronica is the
Founder of MSPA Europe and currently
Chairman of the MSPA Global Board.
Founder of         Also proud member of